Shipping Policy
At Water Mountain, we offer both in-person training packages and custom-printed merchandise. Our shipping policies vary based on what you purchase, so please review the details below to understand what to expect.
📦 Shipping for Merchandise (Physical Products)
All merchandise is custom printed on demand and fulfilled by a trusted third-party print provider. We do not maintain a physical inventory of goods, which allows us to offer a wide variety of designs and sizes.
⏱ Standard Shipping Times
U.S. Orders: Most items arrive within 5–7 business days.
International Orders: Shipping can take 10–14 business days or longer, depending on customs and local carrier operations.
If a product has a known delay or extended production time, it will be noted clearly on the product page.
🛠 Fulfillment & Production Times
Production typically begins within 1–3 days of order placement.
Fulfillment time may vary depending on item complexity and seasonal volume.
Some items may ship separately depending on their production source.
🚚 Shipping Costs
We offer simple, flat-rate shipping to make checkout easy:
$10 flat rate for all physical orders under $150
Free shipping on orders $150 and over
Shipping costs are automatically calculated at checkout and shown clearly before you finalize your purchase.
🧾 Shipping Confirmation
Once your order ships, you’ll receive an email confirmation with tracking information (when available).
If you don’t receive your shipping notice within 7 business days of your order, please contact us.
📬 Delivery Issues or Lost Packages
If your package is marked as delivered but not received:
First, check with household members, neighbors, or your local post office.
If still unresolved, email us at customerservice@watermountainstore.com, and we’ll help file a claim or coordinate a replacement if eligible.
⚠️ Note on Training Packages
Tuition and service-based products are not physically shipped.
We will contact you directly to schedule your sessions after purchase. If you believe you ordered the wrong pack, please review our Refund Policy.
📩 Questions?
We’re here to help.
Contact: customerservice@watermountainstore.com