Correct Purchase Guarantee
Water Mountain offers a wide variety of services. Now and then that can lead to buying the wrong thing. If you should happen to purchase the wrong thing, simply contact us within 7 days and we’ll refund your purchase to you, guaranteed.
We will contact you to book your sessions anyway, so if there is something unusual about your order, we’ll confirm that’s what you want.
When purchasing other than an Intro Pack, you should speak with a staff member about the training pack and contract terms before buying. Details of your enrollment (e.g. duration, termination, class frequency, and financial obligation) are set down in a written contract. In the event of a perceived conflict in terms between the website and the contract, or if adding an mutually agreed upon addendum to the written contract, the written contract shall be the binding agreement between you and Water Mountain Inc.
It bears repeating that the student is responsible for his or her own attendance. We want you to attend class, but we can’t force you to. Hence, that responsibility falls on you. If you have difficulty with attendance, please consider working with an instructor constructively to increase your attendance.
Water Mountain Inc uses a 3rd party fulfillment service to provide the goods listed on this site. We don’t maintain a physical inventory of the items, and are not directly involved in any aspect of fulfillment.
Each item is custom printed at the time of the order. With shipping, this means that your order will usually arrive in 1 to 2 weeks. Sometimes it is faster and sometimes modestly slower.
We do want you to have a great experience with our providers, and they have been selected for the reliable quality that they produce.
Damaged or Unsatisfactory Goods
If goods arrive in an unsatisfactory (poor printing, broken, etc.), please email us with a photo of the item. We will forward this to the service, and they will make and send a replacement once the damage is confirmed. There is no need to return the product in such a case.
30 DAY MONEY BACK SATISFACTION GUARANTEE for Physical Goods
Goods have a 30 day Money Back Satisfaction Guarantee. In the unfortunate event you are dissatisfied with a purchase, we will accept the return of the purchased product for up to 30 days from the date of a purchase and refund the purchase price of the products. The product must be new, and in unused condition.
A. You must email us at [email protected] for a return authorization number within 30 days of your order. Packages arriving without an RMA will be returned unopened.
B. Goods must be new and in unused condition. Goods that are not new and unused will be returned to customer. Customers will be required to pay for return shipping.
C. You are responsible for return shipping. We will provide you with a $4 coupon to be used with your next order to help compensate for the shipping cost.
D. We will initiate a return the next business day after receipt via stripe.
Satisfaction Guarantee for Intro and Spec Packs
All tuition packages purchased on site are guaranteed. That guarantee is explicitly stated on the product page. Please direct any questions regarding a guarantee to [email protected]